FREQUENTLY ASKED QUESTIONS
SHIPPING AND DELIVERY
Do you ship worldwide?
Yes, we ship worldwide to almost every country, except war zones, sanctioned areas, or extremely remote locations. If you’re unsure whether we can ship to your country, please contact us at info@footballblaze.com.
Do you offer free shipping?
We’re proud to offer FREE shipping on orders over €50 through our strong partnerships with leading carriers like DHL, UPS, FedEx, Royal Mail, and more.
Why isn’t my tracking information updating?
Some logistical companies may take a few days to update tracking details. If your order was shipped with a service that doesn’t provide detailed tracking, please allow a few days for updates once it reaches your country. For assistance, contact info@footballblaze.com.
Will I be charged customs duties or taxes?
For deliveries outside of the EU, Football Blaze does not collect VAT, GST, duties, or taxes. However, if your order exceeds your country’s minimum threshold, you will be responsible for any import fees. If a shipment is returned due to refused customs fees, a shipping & handling fee may be deducted from your refund.
What should I do if my product is lost during transit?
If your product gets lost during transit, please contact us immediately at info@footballblaze.com. We are committed to promptly addressing any issues to ensure your satisfaction.
RETURNS AND EXCHANGES
What is your return/exchange policy?
We offer a 30-day return and exchange policy. If your jersey doesn’t fit, you may exchange it for a different size or request a full refund. For full details, please visit our Returns and Refunds page.
Are customized items eligible for returns?
Returns are not accepted for customized items—including jerseys with personalized names and numbers—unless the item is damaged or defective. Please verify all custom details before completing your order.
CUSTOMIZATION
Do you offer free customization?
Absolutely! Enjoy free customization on your jersey. Simply pick your favorite jersey and enter your desired name and number in the designated field under size options.
Are there any restrictions on customized items?
Yes. Returns are not accepted for customized items unless the item is damaged or defective. Please ensure all customization details are correct before finalizing your order.
PAYMENT AND ORDER INFORMATION
What payment methods do you accept?
We accept all major payment methods including credit cards, PayPal, and other secure online payment options.
Is my payment information secure?
Yes, all payment details are processed using industry-standard encryption, ensuring your information is safe and secure.
PRODUCT INFORMATION
How do I choose the right size?
Each product page includes a detailed size chart to help you select the perfect fit. If you have any questions, our support team is ready to assist at info@footballblaze.com.
What materials are your jerseys made of?
Our jerseys are crafted from high-quality, durable materials designed for comfort and longevity. For more information on the materials used, please refer to the product descriptions on our website.
Do your products come with a warranty?
We stand behind the quality of our products. If you experience any issues, please contact us and we will work diligently to resolve the problem.
If you have any further questions or need additional assistance, please feel free to reach out to us at info@footballblaze.com. We’re here to ensure your experience with Football Blaze is as smooth and enjoyable as possible!